MissionThe goal of our physician and staff is to provide quality, comprehensive care to patients afflicted with problems of the colon and rectum. The patient is the focus for all decisions-medical and economical-because restoring and maintaining your health and well-being is our common goal. In keeping with our mission of patient-centered care, we place prime importance on the physician-patient relationship. We encourage open communication about your medical care to allow changes and to improve results. In addition, Dr. Ramos provides comprehensive general surgical care. AppointmentsWe know your time is important, and it is our intention to honor all appointments promptly. Occasionally, however, an emergency or hospital delay will occur. For this reason we may need to postpone or reschedule your appointment. Please provide us with a daytime telephone number at which you can be reached. If you are unable to do so, please call our office before leaving for you appointment. Pre-RegistrationYou will be asked to complete pre-registration forms before your first visit. Please bring these completed forms with you along with. your insurance card or other information. If you are part of a Health Maintenance Organization (HMO), you should have authorization from your Primary Physician before you see our physicians. Your Primary Physician may (a) give this written authorization directly to you or (b) call our office with the authorization. Appointment ApparelIf you are coming to our office for an examination, you will want to wear loose, comfortable clothing that easily slips off and on. This type of apparel does not include jumpsuits. Insurance ProcessingDr. Ramos participates in and will file claims with most insurance plans. Our relationship as your healthcare provider is with you and not your insurance company, so it remains your responsibility to pay your account in a timely manner. A delay in payment to you from your insurance company is not a valid reason for delaying payment to us. We will be happy to assist you with questions concerning your insurance or billing matters. In appropriate cases, and appeal will be made on your behalf; however, we do not accept responsibility for collecting payment or negotiating a disputed claim. We DO accept assignment on Medicare claims. You will receive a statement after Medicare has made its payment. Also, we DO file claims for private supplemental policies. If you have questions about your bill, the status of insurance processing or related payment matters, please contact the Billing Department at (210) 614-1600. Referrals/ Authorizations/Co-PaymentsWe believe it is important for our patients to review and understand their insurance contracts. Your contract may require a referral or prior authorization ITom your primary care physician. Services rendered without this referral may not be covered and, therefore, will be billed to the patient. It is your responsibility to obtain this referral before your appointment. Your plan may require a co-payment for office visits and procedures. Please be prepared to pay for these services at the time of your appointment. Self-Pay PatientsIf you are scheduled for surgery, we will contact you in advance with an estimate of the costs. Please be prepared to pay for office visits at the time of your appointment or, if necessary, we can arrange a payment plan that is convenient for you. Fees and EstimatesAs physicians, we share your concern about the increasing costs of medical care, so we strive to keep our fees reasonable. Fee estimates are available through our office. Our patients' well-being and treatment are our primary concerns. We assure you we wil1 provide quality care, regardless of your insurance status or ability to pay. Medical RecordsIn order to protect patient confidentiality, we release medical records only with a signed and dated authorization from the patient, patient's spouse, or a patient's guardian. If you are requesting medical records for mailing, please provide the complete name and address where the records are to be sent. We can release only those records maintained in our files. Your hospital records can be released only by the hospital. Patients may be asked for permission to fax their medical records if they are requested by other physicians. |
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Mission
Office HoursMonday through Friday from 8:30 am until 5:00 pm. Medical EmergenciesIf you have a MEDICAL EMERGENCY, you can call our office (210-614-1600) and our 24 hour answering service or contact the physician and will return your call as soon as possible. MapUse this Yahoo! Map to get directions. Certifications and Affiliations
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